Last updated: 16 October 2026
If you are not happy with the brand you are building, we want to help. During our Beta offer, you can receive a full refund of your eligible brand purchase if you meet the conditions below. You do not need to request or complete a designer review, use a feedback round, or prove that your brand is defective.
This guarantee is available to eligible customers in every country where Branana accepts purchases, including business customers. It is an additional satisfaction guarantee. It does not limit Australian Consumer Law or any mandatory rights that apply in your country. The time limit and finalisation limit below apply only to this additional guarantee.
This guarantee covers a paid brand purchase where the Beta Money Back Guarantee was offered at checkout. It applies separately to each eligible brand. A refund covers the full amount actually paid to Branana for that brand purchase, including any tax charged, without deductions for payment processing or included designer feedback.
Separately purchased extras are covered only if their checkout expressly includes this guarantee. Free access has no purchase amount to refund. These limits do not affect any refund or other remedy required by law.
Your brand starts, for this guarantee, when your payment has succeeded and you have access to the paid brand-building features for that purchase, whichever happens later. Creating an account or completing an unpaid brief does not start the clock.
Email your refund request to hello@branana.app within 14 calendar days of that start time. Your initial email counts as your request even if we need more information afterwards.
You must request your refund under this guarantee before you finalise your brand.
Finalisation means confirming the step that completes your brand and automatically starts downloading your brand assets. Your eligibility under this guarantee ends when you confirm that step. Saving your work, viewing previews or receiving designer feedback does not count as finalisation.
If a technical error finalises your brand without your confirmation, contact us so we can review and correct the record. Finalisation or downloading does not remove any rights you have under applicable consumer law.
Email hello@branana.app with your account email and the brand name or purchase reference. You may tell us what you are unhappy with, but an explanation is optional and is not a condition of receiving a refund.
We may ask for reasonable information needed to identify the purchase or confirm eligibility, but not your full card details or password.
We aim to acknowledge your request within two business days and give a decision within five business days after receiving the information reasonably needed to confirm eligibility. If there is a delay, we will explain why and give you an expected response date. Business days exclude weekends and public holidays in Victoria, Australia.
If you meet these conditions, we will approve the refund and submit it to your original payment method within five business days of approval. Your payment provider may take additional time to return the funds. If that payment method cannot accept a refund, we will arrange a suitable alternative with you. We do not charge a fee to make a claim.
Any shorter deadline or different process required by applicable law takes priority over our assessment and processing times. A statutory refund deadline does not wait for our internal approval process.
We refund the amount and currency originally charged by Branana. If your bank converted that payment into another currency, the converted refund may differ because exchange rates have changed. We do not deduct an exchange or processing fee. This does not limit any right to recover bank charges, currency losses or other amounts under applicable law.
If we decline your request, we will explain the specific condition that was not met and the information relied on. You can reply to request a review or correct an error. We will separately consider any consumer-law issue you raise; our decision under this offer does not determine your statutory rights.
A refund under this guarantee cancels the paid access and unused services for the refunded brand. Other paid brands are unaffected.
To the extent permitted by applicable law, you agree not to use or distribute the Branana-generated drafts or previews from the refunded purchase as your business branding after the refund. You retain your own business name, original inputs and any rights you independently hold in fonts or other third-party material. This condition does not limit any mandatory rights concerning content you supplied or created.
We may retain transaction and request records as described in our Privacy Policy. A refund does not automatically delete your account or all records. You can contact us separately about your personal information.
We may change or end the Beta offer for future purchases. The version offered when you purchased will continue to apply to that purchase, including an eligible request still being processed when the offer ends.
Nothing in this policy excludes, restricts or replaces any right or remedy that cannot lawfully be excluded. You may still be entitled to a remedy after 14 days or after finalisation or download. The appropriate remedy depends on the circumstances and applicable law.
You do not need to use a designer feedback round to request a remedy under applicable consumer law.
Depending on your location and whether you qualify as a consumer under local law, you may have a separate right to cancel an online purchase without giving a reason. Our 14-day satisfaction window does not replace or determine the start of any statutory cancellation period.
Finalising or downloading your brand, or accepting this policy, does not by itself waive those rights. Where the law permits a cancellation right to end through consent to immediate digital supply or full performance of a service, we must first meet the applicable information, express-consent, acknowledgement and confirmation requirements. Rights concerning faulty or misdescribed supply remain unaffected.
To notify us of cancellation, you can email hello@branana.app with a clear statement and enough information to identify your purchase. You can also use any other cancellation method available to you under applicable law. You do not have to give a reason or describe your request as a guarantee claim.
We will apply the relevant legal deadlines and remedies, including any required refund, rather than making you satisfy the conditions of this optional offer.
This guarantee is provided by Henry Lloyd Tuck, trading as Branana, ABN 35 457 143 527.
For guarantee requests and other purchase problems, contact hello@branana.app
